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Operations Support
Support for the operations of eficasia are given through the following activities:

Information and Analysis
bullet Helps identify tendencies and behaviors in the operations, so new strategies can be designed if necessary.
 
Management of the Work Force
bullet In charge of planning, projecting and designing the schedules and shifts of all the projects.
 
Quality
bullet Dedicated to the random monitoring online and in real-time of the projects. A percentage of the calls are monitored with the purpose of evaluating the adhesion to the parameters established by the client.
 
Centro de atención telefónica
Eficasia is CERTIFICATED by the International Norm ISO 9001:2000, in all their processes by SGS of Mexico, S.A. de C.V.
Iké Corporate Office
Insurgentes Sur 1685 PH Col. Guadalupe Inn,
C.P.01020 México D.F. Tel. +52 (55) 5322-0450

USA Office
1610 Colorado Av. Suite 130
Santa Monica, CA 90404 Tel. (310) 592-2024