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PBX Avaya Model S8700 multi-site, capacity for 40,000 Ports IP. |
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CMS (Advanced Reporter for Call Center). |
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ACD (Automatic Calls Distributor). |
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AVAYA IP Telephones and Softphones. |
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Ethernet network whit star topology in V Lans for segments IP C class. |
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Redundancy on Links of phone system with 3 different carriers. |
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2 Internet Links of 2Mb Megas (4Mb Megas of Internet) with Redundancy. |
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IVR AVAYA Conversant V. 8.0 and Envox whit Dialogic cards (up to 20 E1’s). |
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Solution to Modulate Multichannel for the interaction with the clients through Voice, E-mail and web. |
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System for Automatic dialing of calls. |
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PC’s Intel Pentium IV, 3.0 GHz. Windows XP Professional, Hard Disk 80GB. McAfee Antivirus, 17" SVGA TFT Flat Screens. |
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HP and Dell servers with Xeon processors of 3,6 Ghz, 6 Gb of read-only memory, hard Disks of 72 and 140 GB in Raid 5, redundancy in sources to be able, fans, cards of network and hard disks |
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Development of custom-made applications according to the needs of our client. |
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UPS' s Power ware and MGE with backup of 1hr. to full charge. |
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Emergency generator with 1,200 Liters of capacity. |
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Disaster Recovery Plan for earthquake, fire or bomb. |
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Availability in teams for critical mission: 99.5%. |
