The recruitment and selection process includes tools that identify the people with the most potential in accordance with the profile requested by the client.
Periodical internal studies of labor climate are carried out to identify the condition of the workforce. We also perform external studies of the labor market to ensure that we keep attracting the best people in the industry.
All our operations include a plan of fixed + variable income based on results as well as an incentive scheme that keeps the people continuously motivated.
The Training model of eficasia comprises the following:
Initial Training Program:
Voice modulation
Problem solving
Guide to objections
Telephone etiquette
Work tools use (telephone, softphone, etc.)
Internal regulations
Towards the end of the initial training, we carry out, along with our client, a Certification Process that allows us to:
Guarantee a high level of performance and quality in the service we offer to the client’s customers.
Identify areas of opportunity to reinforce the quality and the performance.
